Job Title:​ Chief Executive Officer (CEO)

Location:​ Central London

Responsible to:​Chair of Paladin and the Board

Salary:​£35,000 p.a.
(3 days week – Fixed Term Contract)

Annual Leave​ 26 days p.a. plus bank holidays

Who are we?

OUR VISION AND MISSON: Dedicated to end stalking and ensure victims are safe


  • Provide trauma informed support, advice and advocacy to high risk victims
  • Raise awareness of dangers and risks of stalking
  • Provide university accredited ISAC training and Paladin accredited training to professionals
  • Analyse the application of the stalking law
  • Campaign on behalf of victims of stalking
  • Deliver a Paladin ‘3D Knowledge Hub’

Main duties and responsibilities

The CEO shall provide positive and innovative leadership to Paladin, National Stalking Advocacy Service and will:

• Develop a strong support system for the caseworkers to allow them to operate at their optimum level.

• Work with the Board of Trustees, ambassador’s and patrons at Paladin NSAS

• Take forward and implement the service’s Blueprint and values.

• Continue a proactive fundraising strategy to ensure that the service is sustainable in the medium and long term and manage the budget effectively.

• To set annual, achievable budgets, monitor financial performance and submit relevant paperwork to Board meetings in advance.

• Manage high net worth relationships with private donors and cultivate new relationships.

• Remain up-to-date and compliant with all relevant legislation connected to the work, including organisational procedures, policies and professional codes of conduct, in order to uphold standards of best practice.

• Ensure growth and delivery of Paladin training products for income generation.

• Contribute to annual service reviews, which include monitoring data, evaluations, funding reports, policy and practice and work load reviews.

• Ensure that the service operates to the best standards of governance.

• Offer leadership to the staff team and to volunteers to enable them to reach their full potential and maintain excellent level of casework service to victims.

• Ensure that any learning from ‘test cases’, reviews and complaints is identified, shared with relevant stakeholders and utilised to improve all agency responses to stalking.

• Ensure partnership links with stakeholders, affiliated services and with members of all parties in parliament.

• Extrapolate from casework key issues to campaign for change through Parliament.

• Educate the public, media and parliamentarians and raise awareness of the risks and dangers of stalking.

• Deliver a Paladin ‘3D Knowledge Hub’ – a single port of call for any victim seeking the best support and safety advice, for a professional seeking information about how to respond to stalking and for services about how to run an effective advocacy service, which includes principles of an effective advocacy service and accreditation

• Recruit and support effective ambassadors for the service and to develop strong external links with individuals and organisations, who could be of assistance to the values of the service.

• Ensure that the service is delivered in accordance with Paladin’s equal opportunities policy and values, and proactively promotes inclusion and equal access in all aspects of its work.

• Respect and value the diversity of the community in which the service works in, providing a service that recognizes the diverse needs of clients, ensuring the service is accessible to all.

• Ensure effective communication within the service and with the Chair of the Board and Trustees.

• Draft terms and conditions of employment and contracts for all members of staff, in line with all statutory obligations.

Strategic Meetings
• Ensure the ISAC role is understood by other agencies, CPD for ISAC network and proactively manage the ISAC network.
• Develop and maintain links with other agencies, grow affiliations and memberships, who in turn will receive monthly e-bulletins and newsletters managed by you.
• Represent the service at strategic meetings.
• Work in partnership with statutory and voluntary agencies to tackle stalking.
• Represent the service at local and national events; deliver training and presentations as required.
• Influence and develop responses to improve services to victims of stalking ensuring that the experiences of service users and other agencies inform this process.
• Influence and inform Government and influential thought leaders.

Monitoring and Evaluation
• Maintain effective monitoring and evaluation systems and databases, which assess intake, output, performance and effectiveness of the service.
• Ensure the Paladin case management system is updated and developed in line with Paladin requirements.

Personal Specification
Essential Experience
• Proven track record in business and managing budgets
• Proven track record of raising funds and making money
• Experience of working strategically with other services, businesses or stakeholders
• Experience of leading, inspiring and managing a team and complex projects.
• Experience of developing and delivering innovative training to a diverse range of professionals and practitioners.
• Experience of working with the media and policy makers.

Knowledge and Skills
• Understanding of the impact of stalking and domestic violence and the barriers to accessing support and protection faced by some people in respect of their gender, sexual orientation, ethnicity, culture, religion, age, disability or other individual difference(s).
• Theoretical and procedural knowledge of other voluntary and statutory services.
• Ability to lead, inspire and manage a dedicated team of advocates in line with our service standards and Paladin principles and values.
• Excellent crisis management skills and the ability to deal with stressful and difficult situations including effectively managing multiple and competing priorities.
• Proven ability to manage complex projects, demanding workload, competing priorities and deadlines.
• Excellent interpersonal skills and the ability to manage strategic relationships, and communicate effectively with a wide range of people, professionals and stakeholders including the media and parliamentarians.
• Excellent oral and written communication skills, including the ability to produce clear and concise written reports(s).

Objectives and Values
• The CEO will lead and develop an effective national advocacy service for victims of stalking, as recommended by the unique parliamentary inquiry into the need for stalking law reform, which reported on 7 February 2012 and the Blueprint.
• The service will offer support for high risk victims who have been the subject stalking, support them through the court system and offer every other assistance, including security as required.
• A key objective will be working with the media to improve public understanding of the consequences of stalking.

• Experience of working directly with high risk victims of stalking and domestic abuse.
• Knowledge and understanding of the impact of domestic violence and stalking on victims and their children.
• Knowledge and understanding of the criminal justice system(s) and stalking legislation.
• Knowledge of the criminal justice system.
• Knowledge of safeguarding vulnerable adult and children policies, procedures and best practice.
• Knowledge of data protection, information sharing procedures and confidentiality agreements in relation to high risk cases.

CLOSING DATE: 5th June 2017
For an application form please email: